Thank you for supporting Aunt Toni’s Koolickles! We are committed to ensuring that your order arrives safely and in a timely manner. Please review our shipping policy below.
Processing Time
Orders are typically processed within 3–7 business days after your order is received.
Orders placed on weekends or holidays will begin processing on the next business day.
During high-volume periods, holidays, or promotional events, processing times may be extended.
Shipping Carrier All orders are shipped through the United States Postal Service (USPS). Once your package has been accepted and scanned by USPS, Aunt Toni’s Koolickles is no longer responsible for shipping delays caused by:
Weather conditions
Postal service interruptions
Incorrect or incomplete addresses provided by the customer
Lost, stolen, or damaged packages while in transit
Tracking Information
Customers will receive a tracking number via email once their order has been shipped.
Tracking information may take up to 24 hours to update after USPS receives the package.
Customers are responsible for monitoring their shipment using the provided tracking number.
Shipping Rates Shipping costs are calculated at checkout based on:
Package weight
Package dimensions
Destination address
USPS shipping rates
Incorrect Shipping Addresses Customers are responsible for providing accurate shipping information. If an order is returned due to:
An incorrect address,
An insufficient address, or
Failure to claim the package,
the customer will be responsible for paying any additional shipping charges required to resend the package.
Lost or Delayed Packages Once a package is in USPS possession, delivery times are beyond our control. If your package appears lost or delayed:
Verify your tracking information.
Contact USPS directly to initiate a search or claim.
If additional assistance is needed, please contact us.
Damaged Packages If your order arrives damaged, please contact us within 48 hours of delivery and provide:
Your order number
Photos of the damaged package and contents
A description of the issue
We will work with you to determine the best resolution and assist with any USPS claims when applicable.
Returns and Refunds Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges on food items. Refunds or replacements may be considered only in cases where: